Contact Centre Agent Bank of Khartoum


Contact Centre Agent Bank of Khartoum

About Bank of Khartoum

BOK offers services to Corporate, Retail, Microfinance and Investment Business Segments. It also owns various subsidiaries in Trade, Exchange, Brokerage, and Commercial Real Estate. with balance sheet of USD 2 Billion, BOK Group has almost 3,000 employees, 150 plus branches & cash offices and over 325 ATM /CDMs, the largest branch and ATM network in Sudan., and in considered the largest provider for these services and is gradually developing and providing services and availing mobile payments services with a wide range of services like utility payments, mobile top ups/ payments.

81% of bank’s shareholding comes from GCC / Middle East and likes of Dubai Islamic Bank (largest shareholder), Islamic Development Bank Jeddah, Abu Dhabi Islamic Bank, Sharjah Islamic Bank etc are shareholders. The remaining shareholding consists of leading regional royals and prominent Sudanese investors.

BOK is the first bank in Sudan to be rated ‘AA-’ (long-term) and ‘A-1’ (short-term) ratings and a ‘Stable’ outlook by Islamic International Rating Agency (IIRA)

In July 2019, SIGMA RATINGS Inc. New York have awarded BOK Group BBB+ rating with a Positive Outlook. The rating focuses on the control effectiveness around Compliance, Corporate Governance and Financial Crime Policies.

Sanctions on Sudan were removed in November 2018 but Bank of Khartoum was delisted from OFAC since April 2011, making it the preferred bank of choice with United Nations, non-governmental organizations (NGOs), Embassies, Corporate and the private sector.

Apart from offering full Corporate Banking solutions, Cash Management, Treasury & FI, SME and Microfinance, BOK is the only bank to offer full suite of Retail Products and services. It also owns various subsidiaries in Trade, Exchange, Brokerage, and Commercial Real Estate.  BOK also established an Islamic Microfinance subsidiary called IRADA where BOK is 80% shareholder and Islamic Develop Bank Jeddah owns 20%.

In August 2016, BOK successfully completed purchase of share of Emirates Telecommunications Group Company PJSC (Etisalat Group) in Canar Telecommunication Company Limited Sudan (Canar). Shares, which represent 92.3% of the Company’s ownership, have been acquired by the BOK after securing all regulatory approvals from the governing authorities.

Job Summary

Handling incoming telephone calls efficiently and ensuring service levels
are met as per defined policy and procedures.

Key Functions:

  • Customer Services
  • Administration support

Minimum Requirements

  • Bachelor degree in related field
  • Experience from 0 to 2 years
  • Age :20 – 35 Years old

Location: Khartoum -Sudan

Job Competencies

  • Positive Attitude
  • Pleasant Personality
  • Knowledgeable
  • Detailed Oriented
  • Organize
  • Friendly/empathetic
  • Calm under pressure
  • Effective communicator
  • Efficient
  • Creative problem solver

How to Apply

Interested candidates apply on the following email : [email protected]

Please note that applications without referring to the post title with no related requirement qualifications would not be considered.
Only short-listed candidates meeting required
qualifications will be notified
Close date : 19th of June, 2021

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